Returns and Refund Policy

This store settles auction wins made on Teals (teals.bid), operated by Whitestone Capital Holdings Pty Ltd (ABN 37 643 764 096), trading as Teals.

Winning bids are binding and change-of-mind returns are not offered. Your rights under the Australian Consumer Law apply in full: if an item arrives damaged, is materially not as described, or does not arrive, tell us within 14 days via My Wins on teals.bid or by email and we will make it right. Where a refund is due it is returned to your original payment method, normally within five business days of us receiving the returned item.

The authoritative policy is at teals.bid/returns and the full Conditions of Sale at teals.bid/terms.